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Rating of insurer type services |
  
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Rating of insurer type services |
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Injured workers were asked to rate the performance of the agency providing insurance type services on a number of aspects relating to the way in which the insurer handled the injured worker’s claim. The performance of the insurer was rated on a one to five point scale where one was “poor” and five was
“excellent”. The insurers were rated on:
Attitude of the insurer to claim;
The way in which the insurer responded to enquiries;
Providing accurate information;
Helpfulness;
Understanding the worker’s situation;
Communicating with worker;
Giving advice about claim; and
Giving advice about rights.
On all insurer performance measures with the exception of 'advice about rights', QLD workers rated their insurer slightly than the national average. Overall, QLD workers gave the insurer an average rating of 3.8/5, compared to 3.6/5 nationally.
Question: Now I am going to read out a list of different statements about the insurer handling your claim. For each statement how would you rate the insurer on a scale of 1 to 5 where 1 is poor and 5 is excellent.