| Welcome to the Victorian RTW Monitor results |
| Executive Summary |
 | Background to this publication |
| The Return to Work Monitor survey |
| RTW Matters publication |
| Return to work results |
| RTW Rates |
| RTW rate |
| Durable RTW |
| Non-durable RTW |
| Length of time back at work |
| Length of durable RTW |
| Length of non-durable RTW |
| Claim information |
| Average claim cost |
| Days compensation paid |
| Readiness to RTW |
| Readiness to RTW |
| Reasons for not feeling ready to return to work |
| What duties did people go back to |
| Suitable duties at RTW |
| Initial RTW duties |
| Initial RTW hours |
| Duties at time of interview |
| Employer at time of interview |
| Continuity of employer and duties |
| Return to work influences |
| RTW plan |
| Development of and involvement in RTW plan |
| Involvement in RTW plan |
| Helpfulness of RTW plan |
| Given help to follow RTW plan |
| Who helped and who made it harder to RTW |
| Who helped |
| Work rehab coordinator |
| Rehab provider |
| Main supervisor |
| Employer |
| Doctor |
| Insurer |
| Who made it harder |
| Employer made RTW harder |
| Main supervisor made RTW harder |
| Insurer made RTW harder |
| Reasons for not working |
| Workplace culture |
| Work satisfaction |
| Work importance |
| Valued at work |
| Management help RTW |
| Clear policies |
| OH&S spending |
| Making a claim |
| Information needed for putting in a claim |
| Complexity of putting in a claim |
| Rating of customer service by insurer/Scheme |
| Communication with insurer |
| Rating of insurer type services |
| Attitude to claim |
| Response to enquiries |
| Provision of accurate info |
| Helpfulness |
| Communication |
| Advice about claim |
| Understanding situation |
| Advice about rights |
| Average customer service rating |
| Rating of overall customer service |
| Rehabilitation services |
| Rehabilitation participation |
| Rehabilitation costs |
| Previous claim experience |
| Previous claim |
| Previous lost time claims |
© 2009 RTW Matters