Fairness and justice are hugely important in our work industry schemes. But even if we aim to be fair, our hidden biases often creep into the process. These unnoticed biases can skew our judgment and lead to unfair outcomes for claimants. What is unconscious bias? These are snap judgments we make about people and situations without realising it. They can be based on things like a person's race, gender, age or even how they act.  In worker...