Breaking the Sound Barrier — Why David suffered in silence
A call centre worker's throat discomfort reveals how workplace barriers can compound to transform a manageable health issue into a 6-month silent struggle that threatens wellbeing and career.
David's voice began to strain during a busy period at his Sydney call centre. What started as minor throat discomfort escalated into a career-threatening problem over 6 months. How did this happen? This case study shows how workplace barriers can stack up on each other to create conditions where workers suffer in silence rather than seek help. Barrier 1: The Fear of repercussions David knows the company has ‘moved on’ employe...