The waiting room — How administrative delay creates perpetual patients
What happens when the queue becomes the intervention.
A warehouse picker strained her shoulder. The GP set a graded plan and the employer offered her modified duties with a light-lift limit. The physio request came back partially approved ('two sessions first’). Before they could start, the insurer paused processing to seek previous imaging and a new certificate to fix a date mismatch. The case then moved to another case manager. By week 6, the worker had more appointments than active rehab se...