How RTW professionals can improve health literacy to help injured workers navigate care
Injured workers often struggle to understand medical jargon. RTW professionals can improve health literacy by using plain language, checking understanding and linking information to real life so workers can better engage in their care and return to work sooner.
Healthcare can feel like a foreign language. Case managers and clinicians often use terms that make sense to professionals, but leave injured workers confused and disengaged. Poor understanding doesn’t just affect satisfaction. It can delay recovery, increase costs and undermine RTW outcomes. What is health literacy? Health literacy is about more than the ability to read. It’s the capacity to: find relevant information and...
Published 16 December, 2025 | Updated 16 December, 2025