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Communication, pain and recovery — Part 1: Still waiting to be heard

Lauren Finestone

This is the first of a 3-part article based on a conversation between Professor Tamar Pincus and Professor Lorimer Moseley AO. Part 1 looks at validation. What it is, what it does to the brain and why it may be the single most important thing that happens in any consultation or case conversation.

Many health providers who work with people in pain have experienced this: They've covered the key information, outlined a clear plan and the person in front of them nodded along. Two weeks later, they're back asking the same questions. Or they haven't followed through on the exercises, the modified duties or the recovery plan. It's easy to feel frustrated by this. But what if the problem wasn't the explanation or the plan? What if it was the orde...

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Published 14 April, 2026 | Updated 14 April, 2026