Implementation > Planning for implementation > Piloting and/or staged implementation

Most organisations benefit from a staged approach to implementation, starting with a carefully designed pilot.

A well-structured pilot allows organisations to test and refine processes with a manageable subset of claims while building evidence for the business case with local data. Through piloting, organisations can identify and address implementation challenges early. They can also develop internal champions and success stories that support broader roll-out.

Planning a pilot A successful pilot needs careful planning that covers several key elements. First, select an appropriate subset of claims or geographic area that provides meaningful data while remaining manageable. Resources and provider availability must be confirmed before commencement. The pilot should also include:

•Clear success measures

•Robust data collection processes

•Evaluation methodology

•Framework for incorporating learnings

Steps beyond piloting After successful pilot completion, organisations benefit from taking a systematic approach to broader implementation. Begin with a thorough evaluation of pilot outcomes and refinement of processes based on learnings. Develop a comprehensive roll-out plan that includes scaling up training and provider networks. Next, implement any required system changes before moving to full operation.

Critical success factors Success depends on several key elements. Strong executive sponsorship provides essential organisational support and resources. A dedicated project manager ensures consistent focus and coordination across all aspects of implementation. Early engagement with providers allows time to build necessary networks and capabilities. The program should be supported by:

•Comprehensive training program

•Clear communication strategy

•Regular evaluation and adjustment

This approach allows organisations to manage change effectively while building confidence in the system. Pilot results can also inform resourcing requirements and implementation planning for full roll-out.