Case manager competency checklist

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Case manager competency checklist

Knowledge competencies

Understands biopsychosocial model

Knows psychosocial risk factors

Understands screening tools

Familiar with referral pathways

Knows relevant legislation/guidelines

Screening competencies

Can explain purpose of screening

Administers tools correctly

Scores accurately

Interprets results appropriately

Makes appropriate referral decisions

Communication skills

Uses appropriate language

Demonstrates active listening

Shows empathy

Handles difficult conversations

Maintains professional boundaries

Operational skills

Documents accurately

Follows protocols

Coordinates effectively

Manages timeframes

Uses systems correctly