Case manager competency checklist

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Case manager competency checklist

Knowledge competencies

❑Understands biopsychosocial model

❑Knows psychosocial risk factors

❑Understands screening tools

❑Familiar with referral pathways

❑Knows relevant legislation/guidelines

Screening competencies

❑Can explain purpose of screening

❑Administers tools correctly

❑Scores accurately

❑Interprets results appropriately

❑Makes appropriate referral decisions

Communication skills

❑Uses appropriate language

❑Demonstrates active listening

❑Shows empathy

❑Handles difficult conversations

❑Maintains professional boundaries

Operational skills

❑Documents accurately

❑Follows protocols

❑Coordinates effectively

❑Manages timeframes

❑Uses systems correctly