A successfully implemented psychosocial matched care program offers

significant benefits to all stakeholders involved in work injury management.

For System Managers

•A resilient framework enabling consistent delivery of best-practice claims management.

•A structured process to identify and address the key individual factors influencing recovery and RTW.

•Efficient resource allocation based on individual needs.

•Potential reductions of 40% lost time days, and 30% in claims costs.

•Accumulation of comprehensive data for continuous scheme improvement.

For Claimants

•Validation via acknowledgment of importance of their opinions, promoting a sense of ownership and control over health.

•Empowerment achieved by increased self-efficacy enhances their resilience and competence in approaching challenges.

•Minimisation of barriers optimises RTW outcomes, prevents chronic pain and disability, and reduces disputation.

For Case Managers

•Operational gains include time-saving automated processes, early intervention guidance, and skills development in managing cases with psychosocial complexity.

•Reduction in dependency on individual case manager expertise.

•Data to monitor progress at key points in life of claim.

•Enhanced communication and collaboration with GP and health providers on recovery objectives, intervention, and RTW.

For Health and Rehab Provider

•Increased patient engagement and compliance.

•Identification and measurement of critical psychosocial factors equipping practitioner to deliver best practice interventions.

•Professional development in BPS care and health coaching.

•Faster recoveries, improved outcomes, and higher patient satisfaction.

•Impact measurements demonstrate professional accountability.

For Employers

•Experience less disruption to operations and productivity with faster return of workers and reduced associated costs.

Principles

•Engender claimant trust through empathetic explanation before offering the triage and assessment tools.

•Integration of tools into Case Management software enables automation and optimal data utilisation.

•Use evidence-based triage and assessment tools.

•Apply a comprehensive assessment tool to identify the beliefs, fears, expectations and behaviours known to predict risk.

•Anticipate current providers will integrate BPS coaching into service delivery to build capability for tailored Matched Care.

•The elements of Matched Care may include individual counselling, additional healthcare and workplace support.