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Psychosocial matched care: A best practice approach
Psychosocial matched care is an evidence-based approach designed to help injured workers return to work by addressing not only physical injuries but also the psychological and social barriers that can delay recovery. These barriers may include workplace stress, anxiety, fear of re-injury, low confidence, or conflicts with supervisors. Research shows that workers with elevated psychosocial risk scores do better with targeted support, and early intervention can significantly improve return-to-work outcomes.
Psychosocial barriers are the primary drivers of delayed recovery in common health conditions. psychosocial matched care provides the resources to reduce those barriers, empower individuals, and provide optimal case management, healthcare, and workplace support.
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How psychosocial matched care works
Screening for psychosocial risk factors
•Workers complete a validated screening tool to assess their risk level.
•Those identified as having elevated psychosocial risk receive further assessment.
Comprehensive assessment
•A deeper evaluation helps identify specific barriers affecting recovery.
•This process informs an individualised return-to-work plan.
Targeted support interventions
•Counselling and coaching to improve coping strategies and resilience.
•Workplace modifications or adjustments as required.
•Coordination with insurers, healthcare providers, and employers.
Why this matters
By proactively addressing psychosocial risks, workplaces and insurers can:
•Reduce time lost from work and claim costs.
•Improve worker well-being and job satisfaction.
•Foster a healthier and more supportive work environment.
Fundamental underpinnings of the system 1.Psychosocial questions to assess for individuals at risk (30% to 50% claimants with lost time injury) 2.Psychosocial assessment using comprehensive questionnaire to Identify and measure barriers. 3.Collation of responses guide case manager referral and facilitate 4.Tailored referrals to match the identified barriers via counselling and extra workplace and healthcare support 5.Focused biopsychosocial counselling delivered by health professionals with credible training 6.Measure intervention impact by repetition of assessment questionnaire 7.Accumulated data informs continuous system improvement
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