How workers find what they need online when the system falls short
Lauren Finestone
Injured workers are creating their own online support networks to get the justice, information and validation they can't find in formal workers' compensation systems. What does this mean for how to best support people after injury?Being injured at work doesn’t just mean physical pain. It can upend daily life, strain mental health and complicate the path back to work. Too often, injured workers say they feel stigmatised and let down by patchy communication from doctors, insurers and employers, forcing them to seek help outside formal systems. A study into the role of these informal support networks — the connections workers build when official channels fall sho...
