The discipline of silence — The revolutionary act of letting others speak
Lauren Finestone
A study revealed that doctors only elicit patients’ real concerns one-third of the time, and when they do, they can't wait even 11 seconds before interrupting.A study that revealed how poorly many doctors listen to the people who go to them for help has some helpful lessons that anyone who engages with injured workers would do well to heed. Researchers recorded over a hundred medical consultations and discovered that doctors managed to elicit patients' real concerns in only 36% of encounters. And even then, they interrupted patients after an average of just 11 seconds. Eleven seconds. That's barely e...