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Influence: Steps to instantly connect with the claimant

Influence: Steps to instantly connect with the claimant

   

Carolyn Mounce | Building immediate rapport in return to work can turn adversary into ally.
Talk about starting out on the back-foot! For so many case managers and their claimants, the initial conversation can be filled with prejudice and trepidation: The claimant is apprehensive - they’ve heard that the case manager is all about denying their claim, they’ve had time off work and they need the income to pay the bills, meet their commitments and maybe even prove to their mates that they are genuinely injured   The case manager comes with the pressures of having to get their contacts made within a compliance timeframe, an employer who may think the claimant is faking it, and a group of claimants throughout the day who have been giving them a hard time. more >>

Influence: Want better answers? Ask better questions

Influence: Want better answers? Ask better questions

   

Carolyn Mounce |
Let’s face it – thinking is really a series of questions and answers. It may start when you wake up in the morning with questions like: "What shall I wear, what shall I have for breakfast, shall I drive to work or take the bus?" And then when you get to the office it may be, "What are my priorities for today, how will I manage that email from Dr Smith, who should I call, what are the next steps?" etc. more >>

Influence: The gentle art of disagreeing

Influence: The gentle art of disagreeing

   

Carolyn Mounce | Real influence is when you build from agreement, not from conflict; to align and lead rather than to try and overcome resistance.
We have covered a lot of territory in the first four articles and I trust you find them useful. As neuroscience continues to open up, the findings around triggers for persuasion and influence have been quickly adopted in sales and marketing – and they provide untapped opportunities in fields like return to work. In our previous articles we have seen that the case manager can begin to use some of these triggers by: Acknowledging a claimant and making them an ally rather than an adversary;   Developing and maintaining rapport in both face-to-face and phone situations;   Adopting effective listening skills that take no more time and in fact can allow you to respectfully interrupt when you have what you need to assist; and   Asking new and better questions to open up possibilities for the claimant. more >>

RTW and the workplace: Reciprocity rules

RTW and the workplace: Reciprocity rules

   

Mary Wyatt, using a Safe Work Australia report | Results from the national Return to Work Survey show the strength and consistency of workplace influence on employee RTW
In the first article on workplace influence on return to work (using results from a Safe Work Australia publication) we explored the influence of the workplace culture and approach on return to work. In part 2 we look at the results of employer contact following the injury.   Contact with the employee improves the liklihood of return to work. Who makes contact is less important than contact being made. more >>

 

4th Australasian Compensation Health Research Forum

National News

One Month to go! The focus of the 2014 Forum is "The Influence of mental health and psychosocial factors on recovery outcomes” If you are thinking of attending the 4th Australasian Compensation Health Research Forum (ACHRF) – the time to register is running out – so don’t delay. There’s just one month to go until the Grand Hyatt Melbourne, Australia is host to the ACHRF on 19th November 2014. This year the ACHRF It will be held on the third day of the International Forum of Disability Management Conference (IFDM) at the same venue, which is scheduled for 17, 18 and 19 November 2014. Please go to the ACHRF conference website for further details about the program.

 

Mental health initiatives a priority for FIFO employers, AMMA tells government inquiry

National News

MANAGING the mental health of fly-in, fly-out (FIFO) employees is a key priority of the wider workplace safety and wellbeing efforts of Australian resource employers, The Australian Mines and Metals Association (AMMA) has told a West Australian parliamentary inquiry. "Resource employers have implemented a number of initiatives to combat any risks associated with FIFO work practices. They are committed to promoting awareness and embedding fit-for-purpose, risk-based policies and procedures to protect the safety of their workforces. While we note from the experiences of employers and employees that there is no causal link between FIFO work practices and mental illness or self-harm, this is an area where we need to remain forever vigilant and continue to improve awareness and communication."

 

Official apology from WorkCover to bullied manager

National News

WorkCover NSW has officially apologised to senior manager Wayne Butler, a full 18 months after a court found he was persecuted and bullied by the organisation, Government News reports. In June 2013, The NSW Industrial Relations Commission found that WorkCover’s conduct towards Mr Butler was ‘‘shabby and disgraceful’’ and had all ‘‘the characterisation of institutional bullying’’. "A NSW Parliamentary Committee inquiry into institutional bullying in WorkCover NSW issued a scathing 200-page report in June this year. "The report contained more than 100 submissions from staff including accusations of intimidation, discrimination, aggression, isolation, yelling, ridicule and threats of retrenchment that staff said they had suffered while working for the agency," reports Government News.

 

Leisure time physical activity linked to lower depression risk

World News

Being physically active three times a week reduces the odds of being depressed by approximately 16%, according to new UCL research undertaken as part of the Public Health Research Consortium. The study, published in JAMA Psychiatry, found a two-way relationship between depression and physical activity. People who increased their weekly activity reported fewer depressive symptoms but those with more depressive symptoms were less active, particularly at younger ages.

 

Women more likely to develop anxiety and depression after heart attack

World News

Women are more likely to develop anxiety and depression after a heart attack (myocardial infarction; MI) than men, according to new research. “The World Health Organization predicts that by 2020 depression will be the second leading cause of disability and mortality in the world, surpassed only by ischaemic heart disease. Major depression follows MI in approximately 18% of cases and is an important predictor of disability and poor quality of life in the year post-MI.”

 

PS workers' comp reforms "harsh and unjust"

ACT News

Changes to public service workers' compensation legislation planned by the Federal Government have been called "harsh, unjust" and "gratuitously mean" by the Opposition, The Sydney Morning Herald reports. Labor says the changes will leaveover 160,000 public servants with less cover than the rest of the Australian workforce. "This is perhaps the most gratuitously mean proposal in the Bill, because the Government acknowledge at best negligible savings from this measure in its Regulation Impact Statement."