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The following suite of measures includes outcome and process measures (measures of steps in the system).

Outcome measures

•Time to first RTW — measure the time taken for injured workers to return to any form of work after the intervention.

•Time to pre-injury capacity — time to be fit to return to full duties.

•Total days lost from work — the total number of workdays lost due to injury.

•Medical expenses — healthcare costs associated with the injured worker's recovery.

•Total claim costs — the overall costs of the claim.

•Claim duration — assess the length of time a claim remains open.

Process measures

To review and assess systems the following are important:

•Percentage of claimants who are designated to be screened and who are actually screened.

•Percentage of claimants who decline to be screened — to ensure good systems are in place to encourage screening.

•Percentage of those at elevated risk who decline psychosocial supports — to ensure effective communication practices when workers are offered psychosocial support.

•Percentage of those at elevated risk who have repeat screening — to ensure appropriate levels of follow-up are occurring.

•Time till screening completed — the time from claim lodgement to screening.

•Time from screening to biopsychosocial intervention for those at elevated risk.

•Percentage of claimants undergoing biopsychosocial intervention — those triaged to the elevated risk group who progress to assessment and biopsychosocial intervention.

•Pre- and post-intervention screening results — using tools like the ÖMPSQ-SF to measure changes in psychosocial risk factors before and after interventions.

•Pre- and post-assessment results —  to evaluate improvements in specific psychosocial domains such as pain severity, distress levels and pain self-efficacy.

•Worker satisfaction — feedback collected from workers about their satisfaction with the intervention process and outcomes.

Case manager measures

The change in case manager activities needs to be reflected in their role description and case manager KPIs.