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Creating robust feedback mechanisms is essential for the continuous improvement of the psychosocial matched care system. These mechanisms allow for input from all stakeholders — including workers, case managers, healthcare providers and employers.

They can include:

•surveys of injured workers, case managers, RTW coordinators and healthcare providers to collect qualitative and quantitative feedback

•physical or digital suggestion boxes to allow stakeholders to provide feedback anonymously

•regular review meetings with team leaders and case managers to discuss system performance and gather insights

•data-driven feedback using the data collected through KPIs to identify trends and areas needing improvement

•periodic external audits to provide an objective assessment of the system's effectiveness

•user-friendly online platforms where stakeholders can provide real-time feedback on their experiences

•follow-up interviews with workers post-intervention to gather detailed insights into their experience.