Implementation > Long-term considerations > Policy alignment and process mapping

Organisational policies should be updated to reflect the principles of psychosocial matched care, clarify roles and responsibilities in the new system and ensure compliance with privacy and data protection regulations.

This may involve:

•reviewing and updating existing policies for claims management, RTW processes and employee support

•developing new policies that are specific to the psychosocial matched care system, such as guidelines for screening, referral processes and data management.

•ensuring alignment between the new system and broader organisational goals and values.

Also, mapping of existing processes helps to identify points where the new system can be integrated. This may include:

•claim lodgement and initial assessment procedures

•case management workflows

•RTW planning and monitoring processes

•healthcare provider communication channels

•reporting and data analysis procedures.

By thoroughly mapping these processes organisations can identify potential bottlenecks, redundancies or gaps in the system and proactively address them.