Implementation > Long-term considerations > Performance metrics alignment and service provider integration

Ensuring that performance metrics and KPIs for staff align with the new integrated system is crucial for long-term success. This may involve:

•revising individual and team KPIs to reflect new priorities

•aligning incentive structures with the goals of the psychosocial matched care system

•developing new performance evaluation criteria that consider the holistic nature of the biopsychosocial approach.

If service providers are involved in existing systems it will be important to:

•engage them early in the integration process

•ensure their systems can accommodate the new psychosocial data requirements

•negotiate any necessary contract modifications

•provide training and support to help them adapt to the new system

•establish clear communication channels and expectations for collaboration.

Also, developing a preferred provider network of healthcare professionals and rehabilitation specialists who are trained in and committed to the biopsychosocial approach can help ensure consistency in care delivery and improve outcomes for injured workers.