Case studies of treatment provider approaches > Axis Premium Care as a provider

Background

Axis Premium Care provides psychosocial matched-care services to support injured workers and claimants across workers’ compensation and motor accident schemes in Australia. The program prioritises rapid assessment and intervention, integration within existing systems and work-focused outcomes. Axis has provided psychosocial matched care services to 16,000+ participants across Australia, operating across both workers' compensation and motor accident schemes.

Staffing and expertise

Axis utilises a dual professional staffing model:

•Physiotherapists: Conduct initial assessments, provide psychosocial support, and coordinate rehabilitation interventions.

•Psychologists: Deliver specialised mental health support to claimants with complex psychosocial needs.

Clinicians receive comprehensive onboarding, ongoing mentoring, and regular professional development.

Referral and assessment methodology

Axis employs customisable referral pathways featuring:

•Electronic referral systems: Streamlined booking to simplify access.

•Claims platform integration: Facilitates efficient, automated referrals.

•Rapid initial assessment: Conducted within 24–48 hours post-referral.

•Validated digital assessment tools: Including tools such as the ÖMPSQ-SF and Whip-Predict for whiplash injuries.

Treatment and intervention model

Axis psychosocial interventions include:

•Tailored intervention pathways: Individualised care based on psychosocial risk assessment results.

•Interdisciplinary collaboration: Structured coordination among clinicians, medical professionals, and case managers.

•Work-focused outcomes: Evaluation and management of work capabilities and suitable duties from the outset.

Quality assurance and infrastructure

Axis manages quality through:

•Specialised software: Premium Care software supports consistent service delivery.

•Outcome measurement: Regular outcome data collection and monitoring of participant progress.

•Research partnerships: Participation in research including randomised controlled trials (RCTs) and receipt of Victorian TAC Research Grant (2024).

•Auditing processes: Ongoing evaluation for quality improvement.

Integration with insurers and employers

Integration strategies include:

•Outcome dashboards: Customisable data visualisation for tracking progress

•Reporting and communication: Clear communication channels to support case managers and healthcare providers

•Technical integration: Connection with insurer claims management platforms

•Stakeholder training: Education programs for case managers and workplace representatives.

Implementation scale

Axis provides matched-care services nationally, managing psychosocial interventions for over thousands of claims across both workers’ compensation and motor accident schemes.

Program outcomes

Reported outcomes include:

•Workers' compensation claims: 95% return-to-work rate achieved within 12 weeks

•Motor accident claims: 71% return-to-work rate within 12 weeks, with RTW occurring approximately 30 days sooner compared to control groups

•Claimant satisfaction: Consistently high participant satisfaction scores

Continuous improvement

Axis uses continuous quality improvement measures, regularly reviewing data and stakeholder feedback to refine interventions and program delivery.

Ethical and privacy standards

Axis maintains strict standards for ethical practice, claimant privacy, and data security. Workers are provided with clear communication regarding data usage, rights, and purposes to ensure transparency and trust.