The first 48 hours |
  
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The first 48 hours |
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Follow up with the employee. A simple phone call, or a card can make the worker feel cared for. If the worker feels valued they are more likely to return to the workplace as soon as possible. Communicate with co-workers about the issue and address any health and safety concerns. Start exploring what contributed to the problem.
Assess the complexities of the situation and plan for the return to work. After discussion with the worker take steps toward resolving any workplace issues that contributed to the injury or illness. Arrange to communicate with the worker frequently during their recovery.
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Resolution of the issues involved in a stress claim should begin immediately. Once 48 hours has passed the opportunity for early resolution of a stress problem goes down. People become more entrenched in their point of view and disputes escalate. Communication within the first 48 hours should establish the key issues, develop a plan to deal with them, including a thought through return to work approach. Key managers should be aware of the negative morale, well being and financial impact of a poorly managed stress case. They should be actively involved with resolution of the issues before 48 hours has elapsed. |
What's next?
Assess the situation
