III. Training resources > RTW coordinator skills checklist

Return to work coordinators require specific training to effectively support the psychosocial matched care approach. Their role bridges workplace and clinical interventions, making their skillset particularly important for successful outcomes.

Training should focus on developing practical workplace support skills while maintaining appropriate boundaries. RTW coordinators need to understand their role in the broader system and how to coordinate effectively with other stakeholders.

Essential skills include:

Core knowledge

•Understanding injury management principles

•Knowledge of workplace systems

•RTW process familiarity

•Understanding suitable duties

Practical abilities RTW coordinators must demonstrate competency in:

•Worker engagement

•Supervisor liaison

•Treatment provider coordination

•Case manager collaboration

•Managing sensitive discussions