Disability prevention is an organisation-wide responsibility.
Employees and supervisors are the two key groups involved with return to work but they do not exist in a vacuum. RTW coordinators, unions, area or department managers, human resources, co-workers and senior staff can and should provide support and input as appropriate. When employees and management work together, outcomes are improved.
• | Employees in need of assistance receive more effective support. A team approach finds better solutions for complex problems. |
• | There is a more streamlined process for dealing with the occasional person who does not comply with the spirit of return to work. |
• | Policy documents developed collaboratively – taking advantage of employee and union knowledge – are more likely to be relevant and responsive to the site’s needs. |
• | Policies and procedures developed collaboratively are more likely to be followed by workers. |
• | The RTW coordinator is freed up to focus on strategic improvements to the injury management system. |
A shared approach only works in an environment of mutual trust. Whether trust develops or not depends upon what occurs – ie what is done by each of the key players. The alternative to a shared approach is an approach based on mistrust and suspicion.
These two approaches are contrasted:
Organisation A |
Organisation B |
New claims are met with frustration or suspicion. |
There is little claim disputation. Claims are accepted unless there is there is an unusual situation or significant reason to dispute the claim. |
Employees perceive the organisation is out to protect corporate profits or managements' position. |
Employees consider they will be listened to if problems are reported. Workplace modifications will be dealt with appropriately. |
Employees consider the organisation is out to protect itself, and they need to do the same |
Supervisors and employees work together. |
Employees have a low threshold for lodging claims, sensing a need to protect themselves. |
Supervisors have learnt their support and input pays off, as return to work progresses rapidly and smoothly when the employee is involved and works with the supervisor. |
Supervisors and management consider employees lodge claims easily, and a significant proportion are challenged. |
Claim rates are lower. |
Supervisors and management consider the most effective way to keep a lid on costs is to challenge dubious cases. |
There are few difficulties in dealing with doctors. |
Return to work duties are provided, but return to work programs often progress slowly. |
The organisation ensures employees get high quality medical care and delays are avoided. |
Return to work duties are provided, but return to work programs often progress slowly. |
Employees believe the organisation will look after them if they have an injury. |
Doctors are difficult to deal with, tending to follow the employee's lead. |
Employees with non-compensable health conditions are cared for in a similar way within workplace rehabilitation endeavours. |
Claims management results in higher rates of claim disputes and legal involvement. |
Employee wellbeing is the main focus. |
Employees with non-compensable health conditions are not provided with rehabilitation assistance. |
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Management is frustrated, claims staff are frustrated, and employees feel they are badly treated. Blame and mistrust underlie the high rate of long term cases. |
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Cost minimisation is the main focus, yet remains elusive. |