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This handbook explores workplace systems that enable medium to large employers to effectively manage work injuries and provide systematic ‘person-centred’ care.

By establishing and maintaining robust systems organisations can ensure better results in managing work injuries, streamline work and enhance productivity and job satisfaction.

This handbook complements the Injury case management handbook, which details the key steps in managing individual cases.

It contains practical guidance, practical tools and strategies for implementing best practices and smooth, efficient processes in RTW systems that benefit everyone involved.

Who is it for?

The handbook is designed for RTW coordinators, human resource professionals, occupational health and safety managers and anyone involved in managing the RTW process.

Successful RTW management is an ongoing process of learning, adapting and improving. This handbook is your guide to navigating this complex but rewarding field. It will help you to create a RTW system that truly benefits workers, businesses and RTW professionals alike.

Structure of the handbook

The handbook is divided into the following key sections:

1.Introduction: Outlines the importance of effective RTW systems and their key components.

2.The partnership approach: Explores the collaborative model essential for successful injury management.

3.Case management: Discusses the principles and practices of effective case management in RTW.

4.Early psychosocial screening and matched care: Explains the importance of early intervention and tailored support for at-risk workers.

5.Key player roles and responsibilities: Defines the crucial roles of employees, supervisors and senior management in the RTW process.

6.RTW Coordinator competencies: Outlines the operational, strategic, and psychosocial skills required for effective RTW coordination.

7.Assessing current RTW systems: Provides methods for evaluating and improving existing RTW processes.

8.Injury reporting systems: Discusses best practices for prompt and effective injury reporting.

9.Working with healthcare providers: Offers strategies for building productive relationships with medical professionals.

10.Integrating psychosocial safety: Addresses the prevention and management of psychosocial hazards in the workplace.

11.Getting the team onside: Provides guidance on engaging all stakeholders in the RTW process.

12.Communicating with healthcare providers: Expands on strategies for collaborating effectively  with medical professionals.

13.Policies and procedures: Outlines how to develop and implement effective RTW policies.
 

Each section provides practical advice, evidence-based strategies and real-world examples to help organisations develop and maintain robust RTW systems. By following this comprehensive approach, organisations can improve outcomes for injured workers, reduce costs and foster a positive workplace culture around injury management and return to work.