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Assessing the current RTW system

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The best way to begin improving an organisation’s injury management system is to take a good look at the processes currently in use.
 
There are several methods for ‘mapping’ a RTW system:
 
Informal audit
Formal audit (CBDMA)
Surveys / “Toolbox talks”
 

The most suitable method (or combination of methods) for system assessment will vary from organisation to organisation

•a large organisation may use a formal audit and employee surveys
•a small organisation may use an informal audit and “toolbox talks”.

Whatever means are used to assess the ways work injuries are managed, multiple measures should be combined to gather a complete picture rather than rely on one measure of information alone.
 
The information collected during the auditing process will inform changes to the RTW system and is also useful in making the business case for best practice injury management.