Case managing injury, illness and RTW

Managing work attendance for people with health conditions, sometimes called case management, is challenging but it is also rewarding.

In the context of RTW, case management is:

'A collaborative process of assessment, facilitation and advocacy of options to assist with an individual’s health needs and return to work. Case management is achieved through communication and use of available resources to promote quality and cost-effective outcomes.'*

Case management involves:

•	Liaising between the employee and the workplace;

•	Working with treating practitioners and external service providers such as rehabilitation providers;

•	Influencing management of the employing organisation; and sometimes

•	Liaising with claims or insurance staff.

Who is responsible for case management?

The 10 Commandments of Case Management