The injury reporting approach taken by an organisation will in part be determined by its size.
 The injury reporting system is influenced by the organisation's size.
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In large organisations…
Large organisations should take advantage of their additional resources and ensure best outcomes by:
| • | Using a dedicated phone service to allow for a central point of contact – eg. a 1300 number; |
| • | Making an experienced case manager available during working hours (ie. 24 hours a day if the organisation operates 24 hours a day); |
| • | Ensuring that the case manager has access to efficient software or a good electronic system for case reporting and case recording; |
| • | Ensuring that the case manager is aware of organisational issues, the organisation’s structure, workplace culture, available medical services, and first aid and injury triage options; |
| • | Coordinating case care from the outset (via telephone); |
| • | Putting systems in place for follow-up communication. |
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In small to medium organisations…
When it is not possible to have a dedicated and experienced case manager always available during operating hours, the training of supervisors or the return to work coordinator in early case management becomes a priority.
Rather than over the phone communication with a case manager, communication in a smaller organisation might be face to face, with the supervisor attending the return to work coordinator’s office, or the employee and supervisor sitting down together to map out the next steps.
Best practice injury reporting in a small- to medium-sized organisation happens when:
| • | Staff receive training about the injury reporting process; |
| • | The person who receives the report acts on it; |
| • | A consistent approach is adopted, and this approach is know, understood and used by all; and |
| • | One key person is accountable for checking that the system is working properly and following up individual cases where necessary. |
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