Case Management Handbook

Case
Management
Handbook

Articles and Topics

Articles
&
Topics

Tools and Templates

Tools
&
Templates

eLearning Modules

eLearning
Modules

About this site

About
this
site

Articles

This summary page lists all of the articles available. Click the topics in the left hand column to display the articles in your area of interest.

Webinar recording - The Four-Week Window: Why medication management can’t wait in personal injury

contributorLuke McGrath

Luke McGrath explores how uncoordinated prescribers and hidden drug interactions lead to long-term liability. Drawing on three practical case studies, Luke outlines actionable steps case managers can take immediately to spot early risk signals and impleme

From neuroplasticity to bioplasticity (Part 2)

contributorGrant McKechnie

Grant McKechnie, an accredited exercise physiologist, myotherapist and pain educator, explains why the body changes, and why recovery remains possible.

From neuroplasticity to bioplasticity (Part 1)

contributorGrant McKechnie

Grant McKechnie, an accredited exercise physiologist, myotherapist and pain educator, explains why the body changes and why recovery remains possible.

Lead indicators — Same injury, two accounts

contributorLauren Finestone

What Australia’s first employer survey reveals about employer capability and the gap between intention and workers' experience

Pulling out the stops — Lessons from the State Cover NSW roadshow

contributorLauren Finestone

When StateCover Mutual decided to invest in the injury management capability of its member councils, it pulled out all the stops

Webinar recording - Early Intervention in Compensation Systems: Why the Knowing–Doing Gap Persists

contributorDr Alison Sim

Dr Alison Sim explores why early intervention after compensable injury is recognised as best practice — yet inconsistently delivered — drawing on qualitative research with insurers, regulators, and researchers to examine the barriers, system-l

Waiting for claims to land is not a strategy

contributorLauren Finestone

Data scientist and organisational psychology researcher Tim Ballard tracks workers' compensation trends in Australia. His findings make a compelling case for a different kind of attention.

How you say it matters — The case for better communication in workers’ comp

contributorLauren Finestone

When a worker is injured on the job, the phone calls, letters and conversations that follow can shape their recovery just as much as the medical treatment they receive.

Why communicating with HEART matters more than we think

contributorLauren Finestone

In healthcare and injury management outcomes are shaped as much by how we communicate as by what we do.

Lead indicators: What the data is telling you — and what to do about it

contributorLauren Finestone

What is the single strongest predictor of RTW outcomes that employers can actually change?

Trust, time and training — building a better system for compensable medicine

contributorLauren Finestone

A panel at the 2025 PIEF conference shared a picture of a system doing its best within real constraints, and a set of opportunities to strengthen it over time.

Webinar recording - From data to insights: Turning lead and lag indicators into meaningful information

contributorCatherine Day

Catherine Day draws on research and real-world experience to show how organisations of all sizes can identify, collect, and act on lead indicators of RTW performance, with practical guidance on building dashboards, reporting to executives, and using data

Six hours west of Dubbo — Making injury management work in rural and remote Australia (Part 2)

contributorLauren Finestone

Distance, workforce churn and mistrust shape injury management in rural and remote communities. What needs to change to make recovery more consistent beyond metropolitan Australia?

Six hours west of Dubbo — Making injury management work in rural and remote Australia (Part 1)

contributorLauren Finestone

Injury management looks very different once you get ‘past the granite curtain’ — proper country, not metro or big regional centres.