Case Management Handbook

Case
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About this site

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Articles

This summary page lists all of the articles available. Click the topics in the left hand column to display the articles in your area of interest.

How you recover depends on how you THINK you'll recover

contributorJulian Fernando

Sick or injured people who believe they'll recover are more likely to do well than those who are less optimistic about their prospects

Webinar recording: Psychosocial. Psycho-whaat? Introducing the new Return to Work Matters series

contributorDr Mary Wyatt & Rachael Ford

This webinar launches a new Return to Work Matters series with Dr Mary Wyatt and Rachael Ford, unpacking why psychosocial factors drive most recovery outcomes and how to spot at-risk claims early. Using real case comparisons, the webinar shows what separa

The everyday of psychosocial

contributorDr Mary Wyatt

'Psychosocial' is just the everyday forces you already know — expectations, fairness, fear, effort and tone — and spotting them in your own life is where helping someone else begins.

Psychosocial, Psycho WHAAT? — a series about the how

contributorDr Mary Wyatt

An introduction to 'Psychosocial, Psycho WHAAT?', a fortnightly 'how-to' series that turns the idea of psychosocial into practical steps you can act on inside your own role.

Webinar recording - The Four-Week Window: Why medication management can’t wait in personal injury

contributorLuke McGrath

Luke McGrath explores how uncoordinated prescribers and hidden drug interactions lead to long-term liability. Drawing on three practical case studies, Luke outlines actionable steps case managers can take immediately to spot early risk signals and impleme

From neuroplasticity to bioplasticity (Part 2)

contributorGrant McKechnie

Grant McKechnie, an accredited exercise physiologist, myotherapist and pain educator, explains why the body changes, and why recovery remains possible.

From neuroplasticity to bioplasticity (Part 1)

contributorGrant McKechnie

Grant McKechnie, an accredited exercise physiologist, myotherapist and pain educator, explains why the body changes and why recovery remains possible.

Lead indicators — Same injury, two accounts

contributorLauren Finestone

What Australia’s first employer survey reveals about employer capability and the gap between intention and workers' experience

Pulling out the stops — Lessons from the State Cover NSW roadshow

contributorLauren Finestone

When StateCover Mutual decided to invest in the injury management capability of its member councils, it pulled out all the stops

Webinar recording - Early Intervention in Compensation Systems: Why the Knowing–Doing Gap Persists

contributorDr Alison Sim

Dr Alison Sim explores why early intervention after compensable injury is recognised as best practice — yet inconsistently delivered — drawing on qualitative research with insurers, regulators, and researchers to examine the barriers, system-l

Waiting for claims to land is not a strategy

contributorLauren Finestone

Data scientist and organisational psychology researcher Tim Ballard tracks workers' compensation trends in Australia. His findings make a compelling case for a different kind of attention.

How you say it matters — The case for better communication in workers’ comp

contributorLauren Finestone

When a worker is injured on the job, the phone calls, letters and conversations that follow can shape their recovery just as much as the medical treatment they receive.

Why communicating with HEART matters more than we think

contributorLauren Finestone

In healthcare and injury management outcomes are shaped as much by how we communicate as by what we do.

Lead indicators: What the data is telling you — and what to do about it

contributorLauren Finestone

What is the single strongest predictor of RTW outcomes that employers can actually change?