Case Management Handbook

Case
Management
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Articles and Topics

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About this site

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Articles

This summary page lists all of the articles available. Click the topics in the left hand column to display the articles in your area of interest.

Lead indicators: What the data is telling you — and what to do about it

contributorLauren Finestone

What is the single strongest predictor of RTW outcomes that employers can actually change?

Trust, time and training — building a better system for compensable medicine

contributorLauren Finestone

A panel at the 2025 PIEF conference shared a picture of a system doing its best within real constraints, and a set of opportunities to strengthen it over time.

Webinar recording - From data to insights: Turning lead and lag indicators into meaningful information

contributorCatherine Day

Catherine Day draws on research and real-world experience to show how organisations of all sizes can identify, collect, and act on lead indicators of RTW performance, with practical guidance on building dashboards, reporting to executives, and using data

Six hours west of Dubbo — Making injury management work in rural and remote Australia (Part 2)

contributorLauren Finestone

Distance, workforce churn and mistrust shape injury management in rural and remote communities. What needs to change to make recovery more consistent beyond metropolitan Australia?

Six hours west of Dubbo — Making injury management work in rural and remote Australia (Part 1)

contributorLauren Finestone

Injury management looks very different once you get ‘past the granite curtain’ — proper country, not metro or big regional centres.

Ignorance is bliss? Not when you’re the injured worker

contributorLauren Finestone

An American industry expert’s personal experience of navigating the workers’ comp system is just as relevant in the Australian context.

What Safe Work Australia’s Year 6 Scorecard tells us about lead indicators

contributorLauren Finestone

Safe Work Australia's Year 6 Scorecard offers the clearest picture yet of what's driving RTW outcomes

Webinar recording - RTW by Design: Building Efficient, Person-Centred Workplace Systems

contributorDr Mary Wyatt

Good return to work doesn't happen by accident — it's built. Learn how to design the workplace systems, roles and culture that make recovery faster, fairer and more sustainable.

My mind won’t stop spinning — Understanding catastrophising after a workplace injury

contributorTanya Cambey

Tanya Cambey explains, from a lived experience perspective, why catastrophising after a workplace injury is a natural and understandable response to pain, uncertainty and a complex claims process, and what insurers and claims managers can do to help.

Building your lead indicator dashboard

contributorLauren Finestone

Two national measurement frameworks identify the workplace indicators that predict RTW outcomes — but neither measures them at workplace level. Here's how to build a dashboard that does.

When the system feels unfair — What the data tells us about trust, disputes and RTW

contributorLauren Finestone

Fairness and trust are more than just soft concepts. They're measurable, predictive and serve as early visible signs that tell you where outcomes are heading.

Pain management is a human right

contributorLauren Finestone

An updated position statement on patients' rights to pain management reminds clinicians, services and healthcare systems that appropriate pain management is a human right.

Webinar recording — From lag to lead: Building a smarter injury management system

contributorEva Lai & Dr Mary Wyatt

This webinar explores the shift from lag to lead indicators in injury management and why acting early makes all the difference. Hear valuable insights into how governance, culture and timely action can transform injury management outcomes in large organis

The first 72 hours — Early contact and pre-claim help as lead indicators

contributorLauren Finestone

There is a window of opportunity after a workplace injury when the trajectory of a claim is still wide open.