Case Management Handbook

Case
Management
Handbook

Articles and Topics

Articles
&
Topics

Tools and Templates

Tools
&
Templates

eLearning Modules

eLearning
Modules

About this site

About
this
site

Articles

This summary page lists all of the articles available. Click the topics in the left hand column to display the articles in your area of interest.

The ‘employer effect’ — Why what happens at work matters most

contributorLauren Finestone

When a worker is injured, the clock starts ticking. And the most important variable in what happens next isn't the severity of the injury, the treating doctor or even the workers' comp system. It's the employer.

Why sharing your ‘sticky worries’ makes you a better clinician

contributorTanya Cambey

Every clinician carries worries that follow them home. This article makes the case for sharing them — and for building the kind of professional network that makes you a better practitioner.

Why return to work often stalls for people with chronic pain

contributorNiru Tyagi

For people living with chronic pain, getting back to work is rarely dictated by the state of their tissues. Instead, fear, catastrophising and perceptions of unfairness often matter more than healing.

Why lead indicators matter — and why now

contributorDr Mary Wyatt

Injury doesn’t decide the outcome of a claim. The actions that follow do — and lead indicators help show where they matter most.

Lead indicators — what Australia’s measurement frameworks tell us

contributorRTWMatters team

Australia’s RTW measurement frameworks clearly identify the lead indicators that shape recovery, but most remain difficult to measure in practice — leaving schemes tracking insurer processes while the most predictive workplace factors largely

What the data’s really telling us about secondary psychological injury

contributorLauren Finestone

A data-rich look at the psychosocial risks behind physical injury claims, and how early, tailored support could prevent secondary psychological injuries.

Lead indicators — The early warning system for RTW success

contributorLauren Finestone

Lead indicators measure the actions that predict success — giving you the power to improve RTW outcomes while there's still time to make a difference.

Webinar recording - The Difference Between Returning and Recovering: What My Lived Experience of RTW Taught Me About Healing Without Re-Injury

contributorJennifer Chate

This webinar draws from Jennifer Chate’s lived experience of psychological injury and return to work and offers practical insight into what supports recovery, reduces harm, and builds psychological safety

From fear to healing — Part 2: A practical framework for moving people from fear to self-efficacy

contributorLauren Finestone

Healing happens in a state of safety and care, not fear. We need to create the conditions for that.

From fear to healing — Part 1: The fear state driving failed RTW

contributorLauren Finestone

Healing happens in a state of safety and care, not fear. We need to create the conditions for that.

When trauma disrupts daily life — A community-based approach to recovery after a motor vehicle crash

contributorLauren Finestone

Community-based exercise physiology programs are being used to support psychological recovery following motor vehicle crashes.

The pain of deprescribing opioids in workers’ comp

contributorLauren Finestone

Long-term opioid use is common in workers’ compensation, and far harder to unwind than to start. A focus on early intervention, independent oversight and tailored deprescribing is opening the door to better outcomes for patients.

The longer you doubt, the longer they're out

contributorTanya Cambey

A message to insurers and regulators about the unintended consequences of adversarial claims management.

Trust as a tool for recovery and RTW

contributorLauren Finestone

A new approach to psychological injury claims is helping workers and employers rebuild trust and achieve better outcomes.