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Lauren Finestone
We hear the term ‘person-centred’ all the time. But what is it, really?
Lauren Finestone
This is the second article in the 3-part series from a recent Pain Revolution event featuring Professor Tamar Pincus in conversation with Professor Lorimer Moseley AO.
Lauren Finestone
This is the first of a 3-part article based on a conversation between Professor Tamar Pincus and Professor Lorimer Moseley AO. Part 1 looks at validation. What it is, what it does to the brain and why it may be the single most important thing that happens
Lauren Finestone
AI-driven analysis of phone conversations is helping Gallagher Bassett understand service gaps, reduce complaint risk and support claims managers exposed to challenging calls.
Lauren Finestone
With clear controls and consistent early intervention, organisations can reduce harm and embed safer, more supportive customer-facing environments.
Lauren Finestone
Inappropriate customer behaviour has become a major psychosocial hazard. Early, preventative action can reduce burnout and protect staff.
Lauren Finestone
When a worker is injured, the clock starts ticking. And the most important variable in what happens next isn't the severity of the injury, the treating doctor or even the workers' comp system. It's the employer.
Tanya Cambey
Every clinician carries worries that follow them home. This article makes the case for sharing them — and for building the kind of professional network that makes you a better practitioner.
Niru Tyagi
For people living with chronic pain, getting back to work is rarely dictated by the state of their tissues. Instead, fear, catastrophising and perceptions of unfairness often matter more than healing.
Dr Mary Wyatt
Injury doesn’t decide the outcome of a claim. The actions that follow do — and lead indicators help show where they matter most.
RTWMatters team
Australia’s RTW measurement frameworks clearly identify the lead indicators that shape recovery, but most remain difficult to measure in practice — leaving schemes tracking insurer processes while the most predictive workplace factors largely
Lauren Finestone
A data-rich look at the psychosocial risks behind physical injury claims, and how early, tailored support could prevent secondary psychological injuries.
Lauren Finestone
Lead indicators measure the actions that predict success — giving you the power to improve RTW outcomes while there's still time to make a difference.
Jennifer Chate
This webinar draws from Jennifer Chate’s lived experience of psychological injury and return to work and offers practical insight into what supports recovery, reduces harm, and builds psychological safety
