Case studies of treatment provider approaches > Navigator Support Program as a provider > Service delivery infrastructure

Worker engagement determinants:

•Current recovery outlook and perceived support from workplace

•Prior experience with insurers or scheme agents (negative experiences can foster distrust)

•Time elapsed since injury (longer durations reduce engagement likelihood)

•Quality of initial service communication and clarity about confidentiality

Program success variables:

•Referral timing (earlier referrals show better outcomes)

•Injury complexity and severity

•Workplace support for the recovery process

•Existing relationships between stakeholders

•External factors (economic conditions, regulatory changes)

Service continuation protocol:

•Support services continue until the participant:

oAchieves clinical recovery

oReturns to pre-injury duties

oMaintains sustained low psychometric measurements

•Staged withdrawal process to ensure stability of improvements

Participation and success factors