Case studies of treatment provider approaches > Navigator Support Program as a provider > Service delivery infrastructure > Implementation requirements for new clients

Organisational prerequisites:

•Executive and Senior Management engagement essential for successful implementation

•External stakeholder (regulator) engagement and oversight where applicable

•Scheme and regulatory compliance modifications may be required

Integration process:

•Streamlined referral processes minimising administrative friction

•IT system integration with robust data security measures

•Clear KPIs, deliverables and service level agreement parameters

•Risk management frameworks established prior to implementation

•Performance monitoring systems including actuarial analysis

Staff preparation:

•Comprehensive training for client staff on program objectives and referral processes

•Education on psychosocial factors and their impact on recovery

•Development of thorough program documentation

•Ongoing support and communication channels for stakeholders