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Navigator has developed a provider-specific approach that includes:

1.Tiered service structure: Their three-tier intervention approach matches service intensity to client needs:

•Standard support: Regular check-ins and basic psychosocial counselling

•Escalated intervention: More intensive motivational interviewing and coaching

•Therapeutic intervention: Targeted clinical treatment for complex issues

2.Service continuation protocol: Support services continue until the participant:

•Achieves recovery

•Returns to pre-injury duties

•Maintains sustained low psychometric measurements

3.Technology-enabled delivery: Primary telehealth delivery model, enabling:

•Geographic accessibility

•Rapid service initiation

•Consistent monitoring and service quality

•Efficient resource allocation

4.Provider staffing and expertise

Navigator employs a dual professional structure designed to provide appropriate levels of care:

•Navigators: Specialists in insured injury with telehealth backgrounds, focused on psychosocial counselling, motivational interviewing, and coaching

•Therapists: Specialised mental health professionals who provide targeted therapeutic interventions for complex needs

This staffing model enables efficient resource allocation by matching intervention intensity to client needs, with clear pathways for escalation when higher-level support is required