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Be transparent about how providers are selected. Start by emphasising transparency in the selection process for recommended providers. Communicate to your workforce the criteria used to choose these providers and why they are considered suitable for work-related injuries or illnesses.

Share information about the qualifications and expertise of recommended providers with your workforce.

Address worker concerns. Implement a system for workers to provide feedback on their experiences with recommended providers.

Address any concerns or misconceptions about recommended providers promptly and openly. By taking the initiative you can prevent the spread of misinformation and maintain trust in your RTW processes.

Highlight the benefits of using recommended providers while respecting workers' right to choose their healthcare provider. Benefits may include the provider’s familiarity with your workplace, understanding of RTW processes and potentially faster appointment times.