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Case management is a collaborative process that facilitates the assessment, planning and coordination of care and services to meet an individual's health needs. In the context of work injury management, case management plays a crucial role in supporting workers' recovery and RTW.

Effective case management is a cornerstone of successful RTW programs. It provides a structured, coordinated approach to managing an injured worker's recovery and reintegration into the workplace. Good case management ensures that all aspects of a worker's injury — medical, psychological and occupational — are addressed in a timely and appropriate manner.

By coordinating communication between all stakeholders and overseeing the implementation of the RTW plan, case management plays a crucial role in achieving positive outcomes and reducing the duration of work disability.

Other relevant areas of the handbook include:

Who is responsible for case management?

The 10 commandments of case management