<< Click to Display Table of Contents >> Navigation:  Identifying and working with quality healthcare providers > Ongoing communication best practices

When communicating with healthcare providers:

•maintain clear, concise and professional interactions

•focus on functional abilities rather than diagnoses

•provide context on the workplace and available duties

•ask specific questions to clarify work capacity and offer additional information as needed

•promptly follow up on agreed actions

•respond promptly to providers’ queries or requests,

•and express appreciation for quality reports and recommendations.