Active listening eTool

Scott Sanderson and Gabrielle Lis

Don't just hear the words, listen to them. These five steps to becoming an active listener will help you build a better workplace.

  "We have two ears and one mouth so we may listen more and talk the less." Epictetus Communication in the business world, as in life, is crucial to building healthy and long lasting relationships. However, many of us at times fail to appreciate that communication is a two way street and that being an effective listener can be as important as being an effective speaker. Depending on the study being quoted, we rem...

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