Articles

This page lists all practical and feature articles available on RTWMatters. From top ten tips, how to guides and case studies, through to webinar recordings and video interviews with industry experts.

Click the ‘Topics’ button below to drill down into all articles and research updates on your topic of interest.

Click the ‘Quick Guides’ button for practical bit sized guides that give you a sound basic knowledge base.

When the system feels unfair — What the data tells us about trust, disputes and RTW

contributorLauren Finestone

Fairness and trust are more than just soft concepts. They're measurable, predictive and serve as...

Pain management is a human right

contributorLauren Finestone

An updated position statement on patients' rights to pain management reminds clinicians,...

Webinar recording — From lag to lead: Building a smarter injury management system

contributorEva Lai & Dr Mary Wyatt

This webinar explores the shift from lag to lead indicators in injury management and why acting...

The first 72 hours — Early contact and pre-claim help as lead indicators

contributorLauren Finestone

There is a window of opportunity after a workplace injury when the trajectory of a claim is...

Communication, pain and recovery — Part 3: Why we don't believe people in pain and what it would take to change that

contributorLauren Finestone

This is the third in a 3-part series drawn from a recent Pain Revolution event featuring...

Person-centred care in practice — A tool, not just a tagline

contributorLauren Finestone

We hear the term ‘person-centred’ all the time. But what is it, really?

Communication, pain and recovery — Part 2: not all reassurance is useful

contributorLauren Finestone

This is the second article in the 3-part series from a recent Pain Revolution event featuring...

Communication, pain and recovery — Part 1: Still waiting to be heard

contributorLauren Finestone

This is the first of a 3-part article based on a conversation between Professor Tamar Pincus and...

What AI sentiment analysis is revealing about claims and caller experience

contributorLauren Finestone

AI-driven analysis of phone conversations is helping Gallagher Bassett understand service gaps,...

The ‘employer effect’ — Why what happens at work matters most

contributorLauren Finestone

When a worker is injured, the clock starts ticking. And the most important variable in what...

Systems for a changing workplace — Inside the updated 2026 Workplace Systems Handbook

contributorRTWMatters team

The Workplace Systems Handbook has been fully updated. Here's what's changed and why it matters...

Why return to work often stalls for people with chronic pain

contributorNiru Tyagi

For people living with chronic pain, getting back to work is rarely dictated by the state of...

Why lead indicators matter — and why now

contributorDr Mary Wyatt

Injury doesn’t decide the outcome of a claim. The actions that follow do — and lead indicators...

Lead indicators — what Australia’s measurement frameworks tell us

contributorRTWMatters team

Australia’s RTW measurement frameworks clearly identify the lead indicators that shape recovery,...

What the data’s really telling us about secondary psychological injury

contributorLauren Finestone

A data-rich look at the psychosocial risks behind physical injury claims, and how early,...

Lead indicators — The early warning system for RTW success

contributorLauren Finestone

Lead indicators measure the actions that predict success — giving you the power to improve RTW...

From fear to healing — Part 2: A practical framework for moving people from fear to self-efficacy

contributorLauren Finestone

Healing happens in a state of safety and care, not fear. We need to create the conditions for that.

From fear to healing — Part 1: The fear state driving failed RTW

contributorLauren Finestone

Healing happens in a state of safety and care, not fear. We need to create the conditions for that.

When trauma disrupts daily life — A community-based approach to recovery after a motor vehicle crash

contributorLauren Finestone

Community-based exercise physiology programs are being used to support psychological recovery...

The pain of deprescribing opioids in workers’ comp

contributorLauren Finestone

Long-term opioid use is common in workers’ compensation, and far harder to unwind than to start....

The longer you doubt, the longer they're out

contributorTanya Cambey

A message to insurers and regulators about the unintended consequences of adversarial claims...

Trust as a tool for recovery and RTW

contributorLauren Finestone

A new approach to psychological injury claims is helping workers and employers rebuild trust and...

The 3 P’s grid — A quick and practical framework for using the biopsychosocial model

contributorLauren Finestone

A 5-minute method for bringing the biopsychosocial model to life in busy clinics.

Hands-off — the future of physiotherapy is here

contributorLauren Finestone

The traditional model of passive treatments — where patients lie on tables while therapists do...

‘BIG empathy’ is a RTW superpower

contributorLauren Finestone

Jennifer’s story shows how hidden trauma can follow people into their jobs and shape how they...

The hidden challenge of health literacy and its impact on injured workers

contributorTanya Cambey

What we say matters as much as what we do. For injured workers with limited health literacy, our...

Hands-off — the future of physiotherapy is here

contributorLauren Finestone

The traditional model of passive treatments — where patients lie on tables while therapists do...

When 'abnormal' is normal — rethinking how we report spinal imaging

contributorDr Mary Wyatt & Tanya Cambey

Words matter. Context matters. How we report imaging findings can either contribute to harm or...

How intermediaries are helping workers with chronic and episodic conditions stay in their jobs

contributorLauren Finestone

Three Canadian organisations show how evidence turns into action when the right people share the...

The treatment lottery — When postcode and pathways shape recovery

contributorTanya Cambey & Dr Mary Wyatt

Two workers. Same injury. Same employer. Same compensation scheme. Different recovery paths.

Webinar recording — Why does return to work matter?

contributorDr David Beaumont

Consultant Occupational Physician Dr David Beaumont unpacks the hidden complexities behind RTW...

Extinguishing barriers — Practical options to support firefighters’ recovery

contributorLauren Finestone

Firefighters risk their lives for the community. With a few practical adjustments, the...

The use of mental health services after minor motor vehicle crashes — What the research reveals

contributorLauren Finestone

A review finds a big difference in how people access mental health services after minor to...

The cost of NSW Police’s failure to address the root causes of psychological injury

contributorLauren Finestone

NSW Police has spent $1.75 billion on psychological injury claims in 5 years while failing to...