Articles

This page lists all practical and feature articles available on RTWMatters. From top ten tips, how to guides and case studies, through to webinar recordings and video interviews with industry experts.

Click the ‘Topics’ button below to drill down into all articles and research updates on your topic of interest.

Click the ‘Quick Guides’ button for practical bit sized guides that give you a sound basic knowledge base.

Waiting for claims to land is not a strategy

contributorLauren Finestone

Data scientist and organisational psychology researcher Tim Ballard tracks workers' compensation...

How you say it matters — The case for better communication in workers’ comp

contributorLauren Finestone

When a worker is injured on the job, the phone calls, letters and conversations that follow can...

Why communicating with HEART matters more than we think

contributorLauren Finestone

In healthcare and injury management outcomes are shaped as much by how we communicate as by what...

Lead indicators: What the data is telling you — and what to do about it

contributorLauren Finestone

What is the single strongest predictor of RTW outcomes that employers can actually change?

Trust, time and training — building a better system for compensable medicine

contributorLauren Finestone

A panel at the 2025 PIEF conference shared a picture of a system doing its best within real...

Webinar recording — From data to insights: Turning lead and lag indicators into meaningful information

contributorCatherine Day

Catherine Day draws on research and real-world experience to show how organisations of all sizes...

Six hours west of Dubbo — Making injury management work in rural and remote Australia (Part 2)

contributorLauren Finestone

Distance, workforce churn and mistrust shape injury management in rural and remote communities....

Six hours west of Dubbo — Making injury management work in rural and remote Australia (Part 1)

contributorLauren Finestone

Injury management looks very different once you get ‘past the granite curtain’ — proper country,...

Ignorance is bliss? Not when you’re the injured worker

contributorLauren Finestone

An American industry expert’s personal experience of navigating the workers’ comp system is just...

What Safe Work Australia’s Year 6 Scorecard tells us about lead indicators

contributorLauren Finestone

Safe Work Australia's Year 6 Scorecard offers the clearest picture yet of what's driving RTW...

Webinar recording — RTW by design: Building efficient, person-centred workplace systems

contributorDr Mary Wyatt

Good return to work doesn't happen by accident. It's built. Learn how to design the workplace...

My mind won’t stop spinning — Understanding catastrophising after a workplace injury

contributorTanya Cambey

Tanya Cambey explains, from a lived experience perspective, why catastrophising after a...

Building your lead indicator dashboard

contributorLauren Finestone

Two national measurement frameworks identify the workplace indicators that predict RTW outcomes...

When the system feels unfair — What the data tells us about trust, disputes and RTW

contributorLauren Finestone

Fairness and trust are more than just soft concepts. They're measurable, predictive and serve as...

Pain management is a human right

contributorLauren Finestone

An updated position statement on patients' rights to pain management reminds clinicians,...

Webinar recording — From lag to lead: Building a smarter injury management system

contributorEva Lai & Dr Mary Wyatt

This webinar explores the shift from lag to lead indicators in injury management and why acting...

The first 72 hours — Early contact and pre-claim help as lead indicators

contributorLauren Finestone

There is a window of opportunity after a workplace injury when the trajectory of a claim is...

Communication, pain and recovery — Part 3: Why we don't believe people in pain and what it would take to change that

contributorLauren Finestone

This is the third in a 3-part series drawn from a recent Pain Revolution event featuring...

Person-centred care in practice — A tool, not just a tagline

contributorLauren Finestone

We hear the term ‘person-centred’ all the time. But what is it, really?

Communication, pain and recovery — Part 2: not all reassurance is useful

contributorLauren Finestone

This is the second article in the 3-part series from a recent Pain Revolution event featuring...

Communication, pain and recovery — Part 1: Still waiting to be heard

contributorLauren Finestone

This is the first of a 3-part article based on a conversation between Professor Tamar Pincus and...

What AI sentiment analysis is revealing about claims and caller experience

contributorLauren Finestone

AI-driven analysis of phone conversations is helping Gallagher Bassett understand service gaps,...

The ‘employer effect’ — Why what happens at work matters most

contributorLauren Finestone

When a worker is injured, the clock starts ticking. And the most important variable in what...

Systems for a changing workplace — Inside the updated 2026 Workplace Systems Handbook

contributorRTWMatters team

The Workplace Systems Handbook has been fully updated. Here's what's changed and why it matters...

Why sharing your ‘sticky worries’ makes you a better clinician

contributorTanya Cambey

Every clinician carries worries that follow them home. This article makes the case for sharing...

Why return to work often stalls for people with chronic pain

contributorNiru Tyagi

For people living with chronic pain, getting back to work is rarely dictated by the state of...

Why lead indicators matter — and why now

contributorDr Mary Wyatt

Injury doesn’t decide the outcome of a claim. The actions that follow do — and lead indicators...

Lead indicators — what Australia’s measurement frameworks tell us

contributorRTWMatters team

Australia’s RTW measurement frameworks clearly identify the lead indicators that shape recovery,...

What the data’s really telling us about secondary psychological injury

contributorLauren Finestone

A data-rich look at the psychosocial risks behind physical injury claims, and how early,...

Lead indicators — The early warning system for RTW success

contributorLauren Finestone

Lead indicators measure the actions that predict success — giving you the power to improve RTW...

From fear to healing — Part 2: A practical framework for moving people from fear to self-efficacy

contributorLauren Finestone

Healing happens in a state of safety and care, not fear. We need to create the conditions for that.

From fear to healing — Part 1: The fear state driving failed RTW

contributorLauren Finestone

Healing happens in a state of safety and care, not fear. We need to create the conditions for that.

When trauma disrupts daily life — A community-based approach to recovery after a motor vehicle crash

contributorLauren Finestone

Community-based exercise physiology programs are being used to support psychological recovery...

The pain of deprescribing opioids in workers’ comp

contributorLauren Finestone

Long-term opioid use is common in workers’ compensation, and far harder to unwind than to start....

The longer you doubt, the longer they're out

contributorTanya Cambey

A message to insurers and regulators about the unintended consequences of adversarial claims...

Trust as a tool for recovery and RTW

contributorLauren Finestone

A new approach to psychological injury claims is helping workers and employers rebuild trust and...

The 3 P’s grid — A quick and practical framework for using the biopsychosocial model

contributorLauren Finestone

A 5-minute method for bringing the biopsychosocial model to life in busy clinics.