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Reducing disputes is child's play

Robert Aurbach

Remember when you were a child? A sibling or playmate did some harm to you. What did you do? A parent or teacher most likely gave you exactly what you needed.

We all know that disputes can slow down return to work. You can help resolve many damaging disputes – and you already know how. Remember when you were a child? A sibling or playmate did some harm to you. What did you do? A parent or teacher most likely gave you exactly what you needed: Acknowledgement. You felt better just being heard. Comfort and compassion. Your emotions and/or injury can be honoured, even if you were...

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