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Organisations should aim to have 95% of cases reported within 24 hours. Employers who recognise the day-one window of opportunity to initiate and influence case management through workplace efforts can help their employees, reduce their long-term workload and achieve better outcomes.

Important day-one actions include:

•reporting the injury

•ensuring access to medical treatment

•starting a systematic RTW process, and

•initial psychosocial screening.

These early actions set the tone for the entire RTW process and can significantly influence outcomes.

See the section on Case management for more detail about how to make best use of the first 24 hours following an incident.