Working with healthcare providers > Working with external rehabilitation professionals

External rehabilitation professionals — like occupational therapists and vocational rehabilitation counsellors — can provide valuable support in the RTW process. To effectively work with these professionals:

•clearly communicate your organisation's RTW policies and processes

•provide detailed job descriptions and information on what accommodations are available

•maintain open lines of communication during the rehabilitation process

•regularly review progress and adjust RTW plans as needed.

A strong working relationship with your claims management organisation is also essential for effective RTW outcomes. To foster this relationship:

•establish clear communication protocols

•regularly review claim trends and outcomes

•provide feedback on what is and isn't working well

•collaborate on developing innovative approaches to claims management.

Clear communication about policies, job requirements, and available accommodations creates the foundation for productive partnerships with external rehabilitation specialists.