Research Updates

Not just a number: injured workers' satisfaction with case managers - the evidence

Julian Fernando

What makes a good case manager?

Take Home Messages: Injured workers regard case management services as more beneficial, and are far more satisfied, when they are treated as individuals.  Injured workers clearly see a positive effect from case managers when they are able to facilitate communication and help to reduce the complexity of the system.  They also favour case managers who are accessible, express genuine concern and are able to respond to the issues of ...

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