Research Updates

What makes a good case manager?

Julian Fernando

Treating workers as individuals, not numbers, lifts satisfaction with case management services.

Take Home Messages Injured workers with complex conditions regard case management services as more beneficial, and are far more satisfied, when they are treated as individuals. Injured workers prefer case managers who facilitate communication and help to reduce the complexity of the system. Other important characteristics of case managers from the point of view of injured workers include accessibility, the expression of genuine concern and respo...

Continue reading... Login >>

Not a subscriber? Find out more >>