Research Updates

‘You look much prettier when you smile’ — emerging psychosocial risks in the hospitality industry

Lauren Finestone

A study identifies some new psychosocial risks in hospitality jobs and proposes a way to assess them.

Hospitality workers face more challenges than we usually think about. We recognise that this industry often has poor employment conditions — people work fast to meet customer expectations, work irregular hours, have low job security and career progression, have low wages and so on. But what we don’t often see is the impact on those workers’ psychological well-being of changes brought in by things like greater automation of task...

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