Case Management Handbook


Articles and Topics


Tools and Templates


eLearning Modules


About this site


About this site

ReturnToWorkSA has partnered with Return to Work Matters to provide a free online resource for South Australian Return to Work Coordinators. ReturnToWorkSA is responsible for managing the new South Australian Return to Work scheme. Throughout the site you will find an extensive selection of resources from case management handbooks, to webinars and practical articles, as well as tools and links to other worldwide resources.

For further information, or to speak to one of ReturnToWorkSA’s Injury Management Advisors, call 13 18 55 or email

If you are experiencing technical difficulties using this site, please email or call 03 9867 4116.


Resources on this site:

Return to Work Matters is an online resource for Return to Work practitioners. Return to Work Matters delivers tools and practical resources that are derived from evidence based research.

Return to Work Matters is directed by individuals who have for decades been in leadership roles in Occupational Medicine, return to work facilitation, policy development and professional network support.

Case Management Handbook

The RTW Matters Injury and Case Management Handbook provides practical, simple and clear information to help you assist an employee after a work injury.

Articles & Topics

Features a wide selection of practical and informative articles over a broad range of topics. Click through the topics in the left hand column to narrow the list to your areas of interest.

Tools & Templates

A collection of down-loadable letters, forms and info packs to help you streamline your work, presentations you can use to influence others, and surveys to check on how employees are going.

e-learning Portal

A collection of 20 video based elearning modules which can help develop your knowledge and skills as a return to work coordinator.


A collection of the best RTW resources worldwide – From workplace stress, advice for people with back pain, to information on the consequences of being off work.


Live webinars with industry experts are recorded and available for you to watch, along with the Q & A session with questions from the audience.

Workplace Systems Handbook

Delve deeper into RTW management, the Workplace Handbook outlines how to improve your workplace systems to improve RTW outcomes.


A list of return to work related conferences, workshops and training sessions offered throughout South Australia.


Use our search feature to locate articles and tools specific to your workplace, return to work case or your own professional development.


The Return to Work Matters Team:

Editorial and Management

Dr Mary Wyatt


Mary is a specialist occupational physician. Her experience, and understanding of research, has led her to recognise how people’s beliefs, workplace attitudes and the way the compensation systems deal with workers, are important factors in return to work.

Mary has been involved with many activities in the field, including research, teaching, doctoring, mediating, and working to get research evidence translated into practice.

Cheryl Griffiths

contributorGeneral Manager

Cheryl has been General Manager of Return to Work Matters since its inception. Cheryl is responsible for administration and customer service. If you’re not sure who to contact with regards to RTW Matters, then Cheryl is your first port of call. She knows the ins-and-outs of this ever expanding project of ours. If she can’t help you, she’ll certainly point you in the direction of someone who can!

Regular contributors

Gabrielle Lis

One of our most popular contributors, Gabrielle has used her writing talents to develop easy to read content. Her articles are clear, practical and full of creative flair, providing an easily digestible and enjoyable way to keep best practices front of mind.

Anna Kelsey-Sugg

Anna worked closely with Mary Wyatt to provide useful case studies and tips from experts in the field. Many of her articles are based on interviews and developments in the return-to-work field. Anna writes on a freelance basis for newspapers and magazines.

Tom Barton

Tom bring us Return to Work Matters articles ranging from disease fact sheets and illness treatment plans, to guides for return-to-work coordinators and information for injured workers.

Robert Aurbach

Robert has a broad background in workers compensation. Hailing from the US, Rob was involved with scheme development through his role as a lawyer. He has a passion for the successful development and implementation of innovative strategic and tactical solutions and has been involved in the development of legal, regulatory and legislative frameworks in multiple jurisdictions. His past engagements include the director of stakeholder collaboration at the Industry Engagement Centre for Personal Injury at Deakin University.

Lori Boys

Working with Agents, Self-Insurers, Employers and Consultants for almost 30 years; Lori Boys focus and passion has been about embedding a safety first culture, instilling the Three R’s, Remain at Work, Recover at Work, Return to Work and de-stigmatising workers compensation in the teams and organisations she works for.

Carolyn Mounce

Carolyn has spent over 20 years working in personal injury management in corporate and government roles. She has extensive experience as a senior manager, building and developing teams. As the Director of Success in Life, she works with individuals and organisations developing their ability to influence through leadership, service & strategic thinking approaches.

Stefanie Garber

Stefanie looks at every imaginable aspect of return to work. Her articles explore workers’ compensation in-depth, covering the latest research and policy. With a background in law and journalism, she is particularly interested in how laws impact on people’s everyday lives.


The anonymous doctor saves the world by day and by night works on these little treats. These gems pop up regularly on the site, so stay tuned for more exciting adventures!

Scott Sanderson

Practically-minded and with an academic background in legal practice, Scott’s important contributions, include the ‘Consider the Alternative’ series on the use of dispute resolution in the context of workers compensation disputes around Australia, and informative articles on job burnout and employee engagement.

Robert Hughes

Has 30 years experience developing and leading non profit organisations in the arts sector. He has written arts policy for the Labor, Liberal and National Parties (fortunately not at the same time). Robert’s focus is the principles underlying return to work.


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