Case Management Handbook

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Articles

This summary page lists all of the articles available. Click the topics in the left hand column to display the articles in your area of interest.

Injured by the claim, not just the injury — Is the workers' comp system making injured workers worse?

contributorLauren Finestone

An Australian study pinpoints the specific claims process factors that contribute to secondary psychological injury, and finds they are modifiable.

What does long-term work injury mean for primary care?

contributorLauren Finestone

Long-term work injury leads to a sustained surge in GP use — more than tripling in the first year after injury and remaining high for at least 2 years — across both workers’ compensation and Medicare.

What makes people stick with exercises for back pain?

contributorLauren Finestone

Exercise is the gold standard treatment for chronic low back pain. The challenge is getting people to do it.

One-size-doesn’t-fit-all — Creating person-centred wellbeing initiatives at work

contributorLauren Finestone

Should employee wellbeing programs be shifting from universal approaches to personalised, contextual strategies that recognise individual differences?

Why mental health support isn’t always used in ambulance services

contributorLauren Finestone

Workers in ambulance services are most likely to use mental health support when it is embedded in everyday work, trusted and experienced as genuine rather than procedural.

Move out of the way of the depression and anxiety

contributorLauren Finestone

Even small amounts of aerobic and resistance exercise can be as effective as medication or therapy for depression and anxiety.

What drives workplace violence? And what can we do about it?

contributorLauren Finestone

Workplace violence isn’t just about frontline interactions. It’s shaped by a web of organisational, environmental and social factors that need to be addressed through system-wide prevention.

What drives workplace violence? And what can we do about it?

contributorLauren Finestone

Workplace violence isn’t just about frontline interactions. It’s shaped by a web of organisational, environmental and social factors that need to be addressed through system-wide prevention.

Empathy in action — from individual skill to system strength

contributorLauren Finestone

Evidence shows empathy improves care. But the real challenge is embedding it across teams and organisations.

Can We IMPRovE GP care for psychological injuries?

contributorLauren Finestone

A trial suggests that structured support can help GPs follow mental health guidelines more effectively in work injury cases.

Protecting those who protect us — What we’re learning about police suicide

contributorLauren Finestone

An Australian study of police suicide highlights the critical factors that are associated with heightened suicide risk and points to opportunities to strengthen prevention and support.

Systems for a changing workplace — Inside the updated 2026 Workplace Systems Handbook

contributorRTWMatters team

The Workplace Systems Handbook has been fully updated. Here's what's changed and why it matters for your practice.

The discipline of silence — The revolutionary act of letting others speak

contributorLauren Finestone

A study revealed that doctors only elicit patients’ real concerns one-third of the time, and when they do, they can't wait even 11 seconds before interrupting.

Inside the minds of Australian workplaces — Part 2: Some solutions

contributorLauren Finestone

Research conducted by Monash University’s Healthy Working Lives Research Group reveals the programs and practical strategies that are addressing mental health challenges.