Tools & Templates

Active listening eTool

Active listening improves two way communication and influence. This handout for supervisors provides a How To guide.

THE BENEFITS OF ACTIVE LISTENING Active listeningis a technique that allows the listener to glean as much useful information as possible from a conversation, while ensuring that the person who is talking feels worthy, appreciated and respected. In the return to work context, active listening may help: Establish rapport; Demonstrate care; Develop a deeper mutual understanding; Place the listener in a position w...

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