Dealing with difficult employees - a handout for supervisors
All supervisors need to deal with difficult employees at some stage in their career. Here are some tips and tricks for defusing challenging situations.
Seemingly straightforward return to work cases can be derailed by conflict. Workers’ compensation claims can be contentious. Learning to recognise and manage conflict is a must-have skill for supervisors involved in the return to work process. With this in mind, RTW Matters has prepared a handout to assist supervisors to successfully deal with difficult employees. The handout can be copied from the text below, or downloaded in editab...