Broken trust cripples the compensation system

Dr Mary Wyatt and Stefanie Garber

Workers' compensation is plagued by low trust levels - increasing goodwill in the system could boost return to work rates.

An injured worker refuses to attend an appointment. The claims agent loses important paperwork. The surgeon never answers your emails. If this unhelpful behaviour would sour your mood, you’re not alone. Research into reciprocity suggests that people respond to others’ actions with grander acts of a similar kind. Buying someone a glass of wine may prompt them to bring a whole bottle of Merlot on the next date. But peopl...

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Published 28 May, 2013 | Updated 11 June, 2013