Increasing the levels of trust in the system could save millions of dollars in compensation, rehabilitation costs and lost time. Lydia works for a furniture store, Couches R Us. The staff have a great relationship with their manager Carlos. He takes safety seriously; once a month, all staff attend a safety refresher session. One day, as Lydia lifts a futon, she feels pain shoot through her lower back. Lydia goes straight to Carlos, as he...