Putting a price on trust

Stefanie Garber

Building social capital costs little but the potential benefits are priceless.

Increasing the levels of trust in the system could save millions of dollars in compensation, rehabilitation costs and lost time. Lydia works for a furniture store, Couches R Us. The staff have a great relationship with their manager Carlos. He takes safety seriously; once a month, all staff attend a safety refresher session. One day, as Lydia lifts a futon, she feels pain shoot through her lower back. Lydia goes straight to Carlos, as he...

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