Management tips: Resolving conflict in the workplace

A. Richey

Unresolved conflict can cause many problems in the workplace. Don't let it!

Developing effective conflict resolution skills is important, particularly for leaders. Good conflict resolution skills tends to lead to good employee retention, a healthier and safer working environment, higher productivity and a happier workforce. Queensland government research has found that up to 30% of a typical manager’s time is spent on dealing with disputes, so the better a manager is able to resolve conflict, the more time they wi...

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